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26 Jul

So, I sat on hold for maybe 2 minutes. Sharon, the rep I spoke with was nice. She said that they had problems with the mailing labels making it to where they should go. So she said she would send me another. I would get a credit of 249.99 + 7.5% tax once they received it (or 10 days after receiving it).

*insert screeching car sound*

Um. Soooo if it was y’all’s fault, shouldn’t I get an immediate credit? I’m just saying. Ok. I didn’t say. I should have, but I didn’t. So, 7-10 days to get the label. 7-10 days for them to get the DVR & another 10 to get a credit. A month! They get to keep my money for a month?? That ain’t right!

So I asked my mom’s advice, because I ask her about…well…about everything. She said I was absolutely right. [right on mom!] She then got all my info and said she was going to call and act like me…and she can be a real BITCH! lol.

She got a supervisor by the name of Garth [hate you Garth!] and she said he was a total jerk! He said it’s not their fault. It’s the post office’s fault. I got to remember to tell my bill collectors that when they don’t get my payment. But yea. It’s the fault of the post office, so I still have to pay! She went round and round with him. Asking why there was no notice of the charge….etc…smh.

I called my bank to dispute the charge and they said I have to wait for it to go through, since right now it’s only authorized. I can’t wait for it to go through because I will be disputing it. I really wish I wasn’t in a yr contract. I’d cancel and go with DirecTv’s DVR.

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